Level of DifficultyReally easy
Time to do repairLess than 15 mins
Age of ApplianceMore than 10 years
We removed the front control panel by removing four screws (two in the front, two in the back) and lifting it off the machine. The timer was then evident. Upon examining the new part, it was clear that this was a "plug in". We removed the two screws that held the timer in place, unplugged the old one, plugged in the new one, replaced the screws, repositioned the panel on the machine, replaced those screws, and we were all set.
We would not have been inclined ordinarily to fix these types of things ourselves. It was a terrific experience. It saved us money, and the service was fantastic. I sent in my problem on a Thursday, and by Friday night, the machine was working again!