Frig AND freezer side not cooling

This is a repair INSIDE the freezer. Turned off unit.. Unplugged. Removed shelving on freezer side. Removed freezer draw rails (4 screws total.) Removed 2 screws that hold rear panel in place at rear of freezer side (this is inside the freezer). Carefully removed metal panel by pulling from the left (side that does not have shelving clips. As noted on this website and other users, the freezer coils were incased in ice. Thawed with a hair dryer (put towels in bottom of freezer-ice was pretty heavy in mine). When thawed, remove heater element by removing 2 screws that hold it to the aluminum bracket. Then remove wires on each end. Simply install the new emelment by attaching wires back on heater and screw new unit in place. (My original heating element was a single element-you could very easily see where the heating coil inside the glass tube had shorted out. My replacement heater was a 2 element unit. This did not pose any problem at all-installs in the same manner-good directions are provided.). Replace all parts in reverse order. It's that simple. Saved probably $150. This site is wonderful! Fast shipping and the users install tips/notes are fantastic!! Will shop here again if I have to (have a Maytag washer that isn't draining and going into spin-bet the fix is on here somewhere!