Level of DifficultyEasy
Time to do repair15 - 30 mins
Age of Appliance1 - 4 years
Original parts froze when the fridge was stored in the garage, so when we brought it in and hooked up the water supply we discovered the cracks.
I used a wrench to remove the back lower cover of the fridge. attached to that cover were both the parts I needed to replace. I removed one nut each per part so they were free of the back cover. Once free I unhooked the two electrical plugs per part and reattached the new part so as not to confuse the positions of the wiring. Then I did the same thing with the two hoses attached to each part, swapping old part for new. Once connected, I reattached the new parts to the back cover and replaced the back cover to the fridge. Connected the water line and tried the ice maker and water source on the door. I didn't realize it, but the filter, located in the refrigerator side of the unit had also frozen and cracked, so I had water now pouring from the fridge! Replaced that filter, cleaned up the water and everything is working great!
800 number customer service person Kim originally helped me locate the correct parts via schematic diagram, as no part numbers were visible on my broken parts. She was incredibly helpful and got the correct parts on her first guess ( she told me it was a guess but she was right on the money).