Sent wrong rack

ApplianceKenmore Dishwasher


Level of DifficultyA Bit Difficult

Time to do repair15 - 30 mins

Age of ApplianceMore than 10 years


Donald From Jacksonville, FL

Jan 18, 2009

3 out of 12 people found this instruction helpful

Well, I tried to 'splain in upper box. Wrong rack came, your c/s guy was A++, sent me a pp return label. The replacement was here the NEXT DAY!
The only problem I encountered was that the wire used to make the replacement was slightly smaller than original. The pipe-jet that forces the water up to the top rack would not stay on. I fixed it by drilling 4 holes in the old pipe-jet and used cable ties to hold it in place. This would be a problem for a person with no creative skills. This is a problem that you may need to bring to the attention of your vendor OR you could include a new pipe-jet thing that would lock on the new, smaller diameter wire. On your side, customer service and response to the shipping error was an awesome experience, apparently the Lady taking the first order mishandled. I can't tell you how professional and responsive your guy handling my "it's the wrong rack" phone call was. He admitted the error and FIXED IT, proper rack was here in North FL the next day. I just love it when companies DO THE RIGHT THING, I bet your competitors would have tried to make it MY problem. WELL DONE!

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

USE WPL 216073 (Now subbed to Lid)

Part Number: PS2019155

No Longer Available

Upper Dishrack Kit (Now subbed to Upper Dishrack)

Part Number: PS11699803

In Stock