Models > CAM2742TQ2 > Symptoms > Will not drain

Parts That Fix Whirlpool Washer CAM2742TQ2 Will not drain

Will not drain is a commonly reported symptom for the CAM2742TQ2 Whirlpool Washer, and we have put together a full guide on how to fix this. This advice is based on feedback from people who own this exact appliance. We have listed the most common parts for your CAM2742TQ2 Whirlpool Washer that will fix Will not drain. We have included repair instructions, and helpful step-by-step video tutorials. If you are experiencing this issue, not to worry, DIYers just like you have fixed this, and shared their experience to help you!

1 Direct Drive Water Pump
Fixes Symptom 94% of time
Direct Drive Water Pump – Part Number: WP3363394
★★★★★
★★★★★
98 Reviews

Rated by 219 customers 

  

Easy 

30 - 60 mins 

Ratings submitted by customers like you who bought this part.   

The direct drive drain pump (Whirlpool Direct Drive Washer Pump, Drain Pump, Washer Drain Pump, Water Pump) removes water from the washer during the drain cycle without the use of a belt. The pump is supposed to drain the water from the washer; if the water isn’t draining or if there is a leak, you may have a problem with your pump. You must replace this part if there is a blockage or clog. Although the symptoms may point to a malfunctioning drain pump, there could actually be a problem with one of the connecting hoses. This pump connected directly to the motor, and comes in white plastic. This replacement part features 1 direct drive water pump with 2 ports for water to pass through: a large one and a smaller one.

$ 48.76
  In Stock
PartSelect Number PS11741239
Manufacturer Part Number WP3363394

Replacing your Whirlpool Washer Direct Drive Water Pump

Replacing your Direct Drive Water Pump

Customer Repair Stories

bad water pump

We received the part we needed in a timely manner. First we took the back off the washer and found out later we didn't have to, because you can access the pump from the bottom of the Whirlpool washer and when we turned it on it's back a brass colored pin about 2" long fell out and we have no idea where it goes.Looking around the bottom frame we saw another pin in a plastic little cup mounted to the frame and another empty cup .So we changed the pump easy,put the pin in the empty cup and the washer runs great! That's our story.Still don't know what the pin is for,it's not on the parts schematic.
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  • carrie from magna, UT
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
50 of 57 people found this instruction helpful.
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Water leaking on floor

I removed the two spring clips that hold the pump and two wire spring clips that hold the hoses. Then I had to pry the pump off the shaft (it was frozen with rust). Then I cleaned the shaft with sandpaper and installed the new pump (which, by the way, came the next day, thank you very much) which made my wife very happy, and I thank you for that , too.
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  • Stanley from Warwick, RI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
103 of 112 people found this instruction helpful.
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2 Agitator Directional Cogs
Fixes Symptom 3% of time
Agitator Directional Cogs – Part Number: 80040
★★★★★
★★★★★
356 Reviews

Rated by 276 customers 

  

Really Easy 

15 - 30 mins 

Ratings submitted by customers like you who bought this part.   

This kit is used for replacing the agitator directional cogs (Agitator Dogs, Agitator Repair Kit, Washer Agitator Dogs, Agitator Dog Ears). The agitator is what creates the thrusting motion in your washer to tumble your clothes during the washer cycle. Your agitator will rotate one way, and not the other. The agitator dogs are what prevent the agitator from rotating in both directions, while allowing it to rotate in one direction. Your agitator cogs may be malfunctioning if you can manually rotate the agitator in both directions. If broken they will need to be replaced. Cogs can be found by simply removing the softener dispenser and then removing the agitator cap. The are attached to the agitator. This replacement part features 4 agitator directional cogs. There are 4 cogs per package that are made up of high-quality plastic. This part comes in white/beige.

$ 4.39
  In Stock
PartSelect Number PS388034
Manufacturer Part Number 80040

Replacing your Whirlpool Washer Agitator Directional Cogs

Replacing your Agitator Directional Cogs

Customer Repair Stories

top half of agitator did not move during wash cycle

pull off softner dispenser, pop off agitator cap by inserting straight screw driver into small slot, remove bolt inside agitator with socket wrench and long extension, pull agitator straight up off shaft, place agitator on floor, with feet holding bottom half pull top half apart from bottom half by pulling straight up, note direction of old cogs remove and replace with new, reassemble
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  • dennis from new stanton, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
276 of 319 people found this instruction helpful.
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washer wouldn't agitate

First pry off the cap of the agitator. Then using a socket remove the bolt that holds the plastic cup in place. Remove this cup by prying it loose from the two tabs that hold it in place. Once this cup is removed you can get to the broken cogs.
Slip the new cogs into the underside of the cup, and slide the cup back down in the agitator housing using the slots on the side for a guide. (You may want to remove the entire agitator and assemble everything upside down, then flip it all back over to mount, so the cogs don't fall out).
Tighten the bolt, snap the cap back in place on top of the agitator and your'e done. Easy repair.
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  • mike from Kent, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
931 of 1007 people found this instruction helpful.
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3 Pump Retainer
Fixes Symptom 2% of time
Pump Retainer – Part Number: WP8546127
★★★★★
★★★★★
2 Reviews

Rated by 13 customers 

  

Really Easy 

30 - 60 mins 

Ratings submitted by customers like you who bought this part.   

Sold Individually.

$ 10.98
  In Stock
PartSelect Number PS11746362
Manufacturer Part Number WP8546127

Replacing your Whirlpool Washer Pump Retainer

Replacing your Pump Retainer

Customer Repair Stories

Pump requires 2 retainers. I had 1 good retainer on the top and little tension on the bottom.

Pull the washer out away from the wall and tip back.
I used a small metal ammo box to hold up the washer.
The bottom pump retainer is easy reach and remove with a flat screwdriver. I was able to pry off with my hand.
Replace retainer insert into slots on drive motor and twist.
I used a pair of Channellock pliers to lift retainer while pressing along the
side till it snaped into place.
Remove the support box and put washer back.
Then tip washer forward to reset self-leveling mechanism.
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  • Frank from ROSWELL, NM
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
1 person found this instruction helpful.
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Retainer clip for the pump missing, caused pump to fail

Pulled hoses off, unclipped the remaining retainer clip, slid old pump off. Slid new pump on replaced the old retainer clip and put the new one on, replaced the 2 hoses, done. It took mabey 10 min.
The part got there in less that 24 hours from the time I placed the order, with standard shipping! I was impressed.
  • Matt from Roca, NE
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
4 of 4 people found this instruction helpful.
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4 2-Speed Drive Motor - 60Hz 120V
Fixes Symptom 1% of time
2-Speed Drive Motor - 60Hz 120V – Part Number: WP661600
★★★★★
★★★★★
7 Reviews

Rated by 7 customers 

  

Really Easy 

1- 2 hours 

Ratings submitted by customers like you who bought this part.   

This is a 2-speed drive motor for your washing machine. The motor rotates the spin basket when the washing machine is in spin or tumbling mode. You will likely need to replace the motor if you are experiencing burning smells or your washer will not start. The tools you will need to make this repair include a number two Phillips screwdriver, a flat-blade screwdriver, and a 5/16 nut driver.

$ 216.94
  In Stock
PartSelect Number PS11743427
Manufacturer Part Number WP661600

Replacing your Whirlpool Washer 2-Speed Drive Motor - 60Hz 120V

Replacing your 2-Speed Drive Motor - 60Hz 120V

Customer Repair Stories

washer motor burned out

1. Watch a video on installation, there are many on the internet.
(unplug the washer)
2. remove the screws on the back of the control panel to lift the control panel out of the way.
3. use a flat head screwdriver to remove the clips that hold the cabinet to the back panel.
4. disconnect the lid switch from the control panel by removing the clip that connects them at the top of the cabinet.
5. tilt the cabinet forward to remove it.
6. use a flat head screw driver to remove the two clips that hold the water pump to the motor and swing the water pump out of the way.
7. use a nut driver to remove the shipping screw that holds the clips on to the motor.
8. disconnect the wiring harness from the motor
9. remove the two clips from the motor with a flat head screwdriver and remove the motor
remove the three prong coupler and rubber gasket from the old motor and put them on the shaft of the new motor
10. remove the 4 rubber pads from the old motor and slide them onto the new motor.
11. insert the new motor into the washer aligning the prongs of the coupler.
12 reassemble the washer in reverse order of disassembly
(the shipping screw does not need to be reinserted into the spring clip that holds the motor)
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  • Joseph from SANFORD, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
3 of 5 people found this instruction helpful.
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I smelled smoke and then it quit working

First unplug the electrical chord and disconnect the water supply after you have turned it off. Drain all water you can by putting the drain hose into a bucket or water container lower then the drain hose. Remove the two screws at base of the front panel. Then go to the back side of the machine remove the two screws at the top of the back panel, this allow you to remove the top switch panel. Remove the two screws at the bottom outside corners of the back panel and then you can lift the panel up and away from the base. I leaned the back against my dryer because I did not have a helper. Go to the front of the machine, lift the lid and grasp with one hand the machine's sheet metal lift and pull it off the base. There are two metal clips attaching the pump to the motor. The pump slides off and I did not have to remove the hoses. Unclip the electrical connectors from the motor and capacitor. The motor is mounted with two clips with a screw secure it in place. Unscrew and unclip and the motor should slide out. Be sure to inspect the direct drive coupler, the parts not too expensive. I had replaced mine just 4 months ago so I was good to go. Reverse the procedure and you should be in business.
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  • Paul from Lakewood, WA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers
43 of 48 people found this instruction helpful.
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